- Training Documentation. The cardholder should understand the responsibilities and duties associated with having a travel charge card. This knowledge is usually obtained through training. Your agency/organization will likely have specific policies in regard to cardholder training, and you should ensure that the cardholder is in compliance with those requirements prior to creating an account.
- Account Set-Up Form. Each prospective cardholder must complete and submit an accurate account set-up request form to you. You can acquire the account set-up forms from your bank's A/OPC guide, the bank's website, or the bank's EAS.
Once you receive the completed account set-up form, you will review and approve/disapprove the request and set up a file to retain copies of the necessary paperwork. If you approve a request, you will then contact the bank so they can issue the card to the cardholder. Your agency/organization may have different requirements that must be met before a travel charge card can be issued. So, be sure to familiarize yourself with those requirements and follow them at all times.
Completed account forms can be sent to the bank via fax, mail, e-mail, or through the bank's EAS. In cases where there is an emergency, an A/OPC can give verbal directions to the bank to set up an account with electronic/written confirmation to the bank within 24 hours. Written confirmation from the agency must be received 3 working days from the oral emergency request. The bank can ship the emergency card(s) overnight at the bank's expense.v
