Travel A/OPC Training: Transactions, Payments, and Disputes
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PART ONE:
How it Works

PART TWO:
Program Participants
Introduction
Lesson 1: Key program participants
Lesson 2: Others involved with the GSA SmartPay® 2

PART THREE:
A/OPC Responsibilities
Introduction
Lesson 1: What are my primary responsibilities as an A/OPC?
Lesson 2: How are new accounts set up?
Lesson 3: Account Maintenance?
Lesson 4: What is My Responsibility: Suspension of Account
Lesson 5: What is My Responsibility: Cancellation of Account
Lesson 6: Lost or Stolen Card?

PART Four:
A/OPC Reporting Tools
Lesson 1: Report Access
Lesson 2: General Account Information
Lesson 3: Transactions, Payments, and Disputes
Lesson 4: Account delinquency
Lesson 5: Statistical or Summary Information
Lesson 6: My Responsibilities for Printing
Lesson 7: What are ad hoc reports?

PART Five:
Account Delinquency and Misuse
Lesson 1: Account Delinquency and Misuse
Lesson 2: Notifying Customers
Lesson 3: Initiating Action
Lesson 4: Informing Cardholders
Lesson 5: Caring About Delinquency
Lesson 6: Tracking Misuse and Delinquency
Lesson 7: Ethical Standards"

PART SIX:
Risk Mitigation
Introduction
Lesson 1: Control Mechanisms
Lesson 2: Available Tools
Lesson 3: Tools for Easier Auditing
Lesson 4: GSA Provided Tools
Lesson 5: Are Credit Checks Required?
Lesson 6: What are Pre-funded Cards?
Lesson 7: Consequences of Cardholder Misuse
Lesson 8: Suspecting Misuse?

PART SEVEN:
Salary Offset
Lesson 1: What is salary Offset?
Lesson 2: What is split disbursement?

PART EIGHT:
Resources
Bank Contact Information
SmartPay® 2 Master Contract
List of Commonly Used Acronyms
GSA SmartPay® 2 related websites
Ethics and Acquisition related websites
Agency websites relating to the GSA SmartPay® 2 travel charge card program

Home   Quiz
  The Government Travel Charge Card
 

Part IV: Reporting Tools

Which reports are available on transactions, payments, and disputes?

Detailed Electronic Transaction File - Lists each cardholder's detailed transactions for the reporting period and contains all transaction data. This file is generally used by the agency/organization in processing transactions through their financial systems and for reporting purposes.

Invoice Status Report - Identifies payment status on each outstanding invoice and includes all transaction data, including original invoice number and other references required to identify the charge. This report is generally used by the DBO to manage payments and disputes.

Transaction Dispute Report - Contains all outstanding and resolved transaction disputes and includes all information necessary to identify, track, balance and obtain status on the dispute from the original charge through resolution. This report is generally used by the Transaction Dispute Office (TDO) to manage disputes.


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