Travel A/OPC Training: Account Delinquency

Travel A/OPC Training: Account Delinquency

Table of Contents

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PART ONE:
How it Works

Lesson 1: Travel Charge Card Program Overview

Lesson 2: What is GSA SmartPay® 2

Lesson 3: Types of travel charge card accounts

Lesson 4: Liability for Charges

Lesson 5: Appropriate Usage

PART TWO:
Program Participants

Lesson 1: Key program participants

Lesson 2: Others involved with the GSA SmartPay® 2

PART THREE:
A/OPC Responsibilities

Lesson 1: What are my primary responsibilities as an A/OPC?

Lesson 2: How are new accounts set up?

Lesson 3: Account Maintenance?

Lesson 4: What is My Responsibility: Suspension of Account

Lesson 5: What is My Responsibility: Cancellation of Account

Lesson 6: Lost or Stolen Card?

PART Four:
A/OPC Reporting Tools

Lesson 1: Report Access

Lesson 2: General Account Information

Lesson 3: Transactions, Payments, and Disputes

Lesson 4: Account delinquency

Lesson 5: Statistical or Summary Information

Lesson 6: My Responsibilities for Printing

Lesson 7: What are ad hoc reports?

PART Five:
Account Delinquency and Misuse

Lesson 1: Account Delinquency and Misuse

Lesson 2: Notifying Customers

Lesson 3: Initiating Action

Lesson 4: Informing Cardholders

Lesson 5: Caring About Delinquency

Lesson 6: Tracking Misuse and Delinquency

Lesson 7: Ethical Standards"

PART SIX:
Risk Mitigation

Lesson 1: Control Mechanisms

Lesson 2: Available Tools

Lesson 3: Tools for Easier Auditing

Lesson 4: GSA Provided Tools

Lesson 5: Are Credit Checks Required?

Lesson 6: What are Pre-funded Cards?

Lesson 7: Consequences of Cardholder Misuse

Lesson 8: Suspecting Misuse?

PART SEVEN:
Salary Offset

Lesson 1: What is salary Offset?

Lesson 2: What is split disbursement?

PART EIGHT:
Resources

Bank Contact Information

SmartPay® 2 Master Contract

List of Commonly Used Acronyms

GSA SmartPay® 2 related websites

Ethics and Acquisition related websites

Agency websites relating to the GSA SmartPay® 2 travel charge card program

The Government Travel Charge Card

Part IV: Reporting Tools

Which reports provide information on account delinquency?

Pre-suspension/Pre-cancellation Report: Listing of accounts eligible for suspension or cancellation

Suspension/Cancellation Report: Listing of accounts that have been suspended or cancelled.

Delinquency Report: Lists account status for accounts that are 30, 60, 90, 120 or more days delinquent.

Write-off report: Lists the amounts written-off for non-payment

Exception Reports: Declined authorizations, Merchant Category Code (MCC) reports for questionable expenditures that do not appear to be related to official travel, ATM withdrawals, high volume accounts, etc. These reports vary from bank to bank.

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