Travel A/OPC Training: SmartPay 2 Master Contract

Travel A/OPC Training: SmartPay 2 Master Contract

Table of Contents

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PART ONE:
How it Works

Lesson 1: Travel Charge Card Program Overview

Lesson 2: What is GSA SmartPay® 2

Lesson 3: Types of travel charge card accounts

Lesson 4: Liability for Charges

Lesson 5: Appropriate Usage

PART TWO:
Program Participants

Lesson 1: Key program participants

Lesson 2: Others involved with the GSA SmartPay® 2

PART THREE:
A/OPC Responsibilities

Lesson 1: What are my primary responsibilities as an A/OPC?

Lesson 2: How are new accounts set up?

Lesson 3: Account Maintenance?

Lesson 4: What is My Responsibility: Suspension of Account

Lesson 5: What is My Responsibility: Cancellation of Account

Lesson 6: Lost or Stolen Card?

PART Four:
A/OPC Reporting Tools

Lesson 1: Report Access

Lesson 2: General Account Information

Lesson 3: Transactions, Payments, and Disputes

Lesson 4: Account delinquency

Lesson 5: Statistical or Summary Information

Lesson 6: My Responsibilities for Printing

Lesson 7: What are ad hoc reports?

PART Five:
Account Delinquency and Misuse

Lesson 1: Account Delinquency and Misuse

Lesson 2: Notifying Customers

Lesson 3: Initiating Action

Lesson 4: Informing Cardholders

Lesson 5: Caring About Delinquency

Lesson 6: Tracking Misuse and Delinquency

Lesson 7: Ethical Standards"

PART SIX:
Risk Mitigation

Lesson 1: Control Mechanisms

Lesson 2: Available Tools

Lesson 3: Tools for Easier Auditing

Lesson 4: GSA Provided Tools

Lesson 5: Are Credit Checks Required?

Lesson 6: What are Pre-funded Cards?

Lesson 7: Consequences of Cardholder Misuse

Lesson 8: Suspecting Misuse?

PART SEVEN:
Salary Offset

Lesson 1: What is salary Offset?

Lesson 2: What is split disbursement?

PART EIGHT:
Resources

Bank Contact Information

SmartPay® 2 Master Contract

List of Commonly Used Acronyms

GSA SmartPay® 2 related websites

Ethics and Acquisition related websites

Agency websites relating to the GSA SmartPay® 2 travel charge card program

The Government Travel Charge Card

Part VIII: Resources

The GSA SmartPay® 2 Master Contract

Understanding the terms and conditions of the GSA SmartPay® 2 Master Contract is important to performing your role as an A/OPC. The terms and conditions of the Master Contract identify specific contractual requirements that the GSA SmartPay® 2 program has with the contracting banks.

The GSA SmartPay® 2 Master Contract can be viewed on the GSA SmartPay® 2 website at www.gsa.gov/gsasmartpay. Download a copy and review relevant clauses and sections that pertain to the travel charge card program as well as the GSA SmartPay® 2 program in general.

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